Michele has been a part of Santa Rosa Speech & Language Services since 2008 and has several years of medical office management experience. She holds training and certifications in telephone communication and etiquette, billing, and workplace ergonomics. In her role as office manager, Michele is typically the first point of contact with clients. She answers questions and sets expectations about our services which are done professionally and confidentially. Her compassionate nature, positive personality, and reliant smile help put potential clients at ease while letting them know how we can help. She oversees day-to-day operations as well as long term goals for the practice.